Refund Policy
At Built By Web, we are committed to delivering high-quality services and ensuring customer satisfaction. If for any reason you are not completely satisfied with our services, we offer a 60-day refund policy under the following terms.
1. Eligibility for Refund
- You are eligible for a refund if you request it within 60 days from the date of purchase or contract signing.
- To qualify for a refund, you must demonstrate that our services were not delivered as agreed upon in the contract or scope of work.
2. Non-Refundable Fees
Certain fees are non-refundable, including:
- Setup fees
- Domain registration fees
- Any third-party service charges (e.g., hosting, theme licenses)
3. Refund Process
- To request a refund, please contact us at hello@builtbyweb.com within 60 days of your purchase.
- Provide details about the issue you’ve encountered, along with any supporting documentation.
- Our team will review your request and, if eligible, process the refund within 10-15 business days.
4. Refund Discretion
Refunds are provided at the discretion of Built By Web and will only be issued if it is determined that we have not fulfilled the terms of our agreement, as outlined in our contract.
5. Modifications and Cancellations
- If you request a modification or cancellation of a service during the refund period, we will work with you to find a solution that meets your needs.
- However, refunds may not be applicable if the project has already been completed, delivered, or significantly progressed at the time of the request.
Contact Us
If you have any questions about our refund policy or would like to request a refund, please reach out to us at:
Email: hello@builtbyweb.com
Phone: +1(786) 605-7653
